Sometimes you just want to speak to a human
We are incredibly proud of how Karo leverages AI to provide excellent and accurate responses. However, we understand that AI isn’t for everyone, or for accessibility reasons, some may prefer to speak with a human.
So, we built a feature that puts the user in control of when they speak to a member of your team. Your users can access this by pressing the help button or simply inputting a phrase like ‘I’d like to speak to a person’.
Triggering some background work flows, Karo handily summarises the user’s conversation, and notifies your team via email.
One important step we have taken is to ensure the AI model you have chosen to use will never receive or be aware of any personally identifiable data.
Once submitted and emailed to the support email, we provide a detailed summary and a link back to the whole conversation so your team can get a full picture of the chat, including any components showing order or event data!
Using our dashboard, you can view all the tasks that Karo has distributed over the last 30 days, and read the full conversation should you wish. After 30 days, these are deleted in-line with our data protection policy, keeping customer data safe.
We are confident that with the right preparation for Karo, that vast majority of your users will never need this, but that shouldn’t exclude the people who do – and we might just learn what information we need to surface better in the process!